Fixes for sign-in, video and import problems — and what Classario does not do yet.

Troubleshooting

A step-by-step fix for blank video, a stuck classroom, or "it only works on a VPN" — including how to read the /diag report.

Video or the classroom will not load

Expired invitations, forgotten PINs, wrong addresses, password resets and the "invitation is waiting" page.

Sign-in problems

An honest list of things people ask for that are not built, so you can plan around them.

What Classario does not do yet

What each import error means and how to get the content across anyway.

An Edvibe import failed

Roadmap

New to Classario? Start here: your account, the interface, your first lesson and who can do what.

Getting Started

Sign up as a teacher, what happens to your new space, and how students and tutors get their accounts instead.

Creating your account

A tour of what Classario does, who each part is for, and the words used throughout this help centre.

What is Classario?

What each item in the sidebar does, and where to find the things that are not in it.

A tour of the interface

The shortest path from an empty account to a taught lesson: content, a student, a slot in the calendar, and the classroom.

Your first lesson in 10 minutes

Three ways to get students into your space: email invitation, an account you create with a PIN, or a shareable join link.

Inviting your first students

Owner, admin, tutor and student — what each one can see and change, and how people end up with more than one school.

Roles and permissions

Courses, materials, the lesson editor and all 26 element types.

Library & Materials

Courses, course sections and materials — plus covers, tags, search, reordering and the shared library.

How the Library is organised

The lesson editor: sections, elements, the Lesson and Homework tabs, autosave and the element menu.

Creating and editing a material

All 26 building blocks you can put in a material, what each one does, and which plan includes it.

Element types: the full list

How to build each kind of exercise, how self-checking and scoring work, and what to do when an answer key is missing.

Interactive exercises: a complete guide

Uploading and cropping images, searching Unsplash and GIPHY, and adding audio, video and documents to a material.

Images, audio, video and files

Maths and science notation, private tutor notes, and putting Miro, Wordwall, Quizlet or Genially inside a material.

Formulas, notes and embedding other tools

Scheduling lessons, recurring series, the calendar, and everything inside the live classroom.

Lessons & Classroom

Every field in the Schedule lesson dialog, plus editing, cancelling and deleting lessons afterwards.

Scheduling a lesson

Weekly and fortnightly series, choosing which weekdays and when they end, and changing one lesson versus the whole series.

Recurring lessons

Day, Week and Month, the tutor filter, and how to set your timezone, visible hours and slot size.

Calendar views and time settings

What each panel of the live classroom does — call, material, whiteboards, chat, dictionary and homework.

Starting a lesson: a tour of the classroom

How Classario's built-in video works, what to do about camera and microphone permissions, and when to use the connection test.

Video calls in the classroom

The two panels under the video: a chat with attachments, and a shared word list that feeds student practice.

Lesson chat, dictionary and pronunciation

See who has answered what while you teach, and reset an exercise for the whole class.

Following answers during a lesson

How to invite someone to a single lesson or whiteboard without an account — and what that link actually grants.

Lesson links and guest access

Generate whole lessons, single elements and homework with Classario's AI assistant.

Cleo AI

What Cleo can draft for you, where to find it, and how its monthly allowance works.

Meet Cleo, your AI lesson assistant

Filling in the Generate lesson form, what each field changes, and what to check in the draft that comes back.

Generating a full lesson with Cleo

Use Cleo inside a lesson you are already writing — add one exercise, regenerate a weak one, or draft the homework.

Generating single elements and homework

The whiteboard toolkit, sharing boards, and the four mini-games.

Whiteboards & Games

Every tool on the whiteboard toolbar, from pen and sticky notes to LaTeX formulas, embeds and an in-board video call.

Whiteboard basics

Adding boards as lesson tabs, letting students draw, reusing a board next week, and sharing it with your school.

Using whiteboards in a lesson

Quick Quiz, Match Up, Sort into Buckets and Flashcard Sprint — quick activities to build and play in a lesson.

Mini games

Assigning homework, reviewing submissions, and vocabulary practice.

Homework & Practice

Three ways to build an assignment, choosing who gets it, and setting a due date and instructions.

Creating and assigning homework

Open a submission, switch between students, leave feedback, send it back for another attempt or mark it completed.

Reviewing homework and giving feedback

Where the Practice list comes from, how spaced review works, and how to fill it.

Vocabulary practice and flashcards

Trial, plans, payments by card or T-Bank, tutor seats and receipts.

Billing & Plans

What is in each plan, what everyone gets regardless, and what costs extra.

Plans compared: Lite, Pro and School

What the trial includes, the 20% first-month offer, and exactly what happens when it ends.

Your 14-day free trial

Choosing a plan, entering a card, promo codes, and where your receipts live.

Subscribing and paying by card

Rouble prices, the saved-card consent, auto-renew, failed payments and receipts.

Paying with a Russian card (T-Bank)

What counts as a seat, when seats become chargeable, and what happens when you add or remove a tutor.

Tutor seats and how they are billed

Change plan, switch to yearly, update your card, find receipts, cancel — and what a lapsed subscription actually does.

Managing your subscription

Working inside someone else's school: your students, groups and messages.

For Tutors

You were invited to someone else's Classario school. What you can see, what you cannot, and where to start.

Your first week as a tutor in a school

The student card: upcoming lessons, history, timezone, login and PIN, chat and removal.

Managing your students

Create a class once and use it everywhere — scheduling, homework and colour-coding on the calendar.

Student groups

Direct one-to-one chat between staff and students, and when to use it instead of lesson chat.

Messaging your students

For students: joining your school, getting into lessons, homework and vocabulary practice.

For Students

For students: accepting an invitation, using a join link, or signing in with the login your teacher gave you.

Joining your school

A student's tour: Calendar, Messages, Homework, Practice and Settings — and what is deliberately missing.

What you see in Classario

How to get into class on time, what the classroom looks like from a student's side, and what to do if the video will not start.

Joining a lesson

Finding what is assigned, answering, checking yourself, submitting — and what happens when it comes back.

Doing your homework

Using the Practice list and flashcards, and the handful of things you can change about your own account.

Practising vocabulary and changing your settings

Edvibe import, Google Calendar, pronunciation voices and getting support.

Integrations

Copy a course or material from Edvibe into your Classario library using the Classario Import extension for Chrome.

Importing from Edvibe

Show your Google events on the Classario calendar, and optionally push your Classario lessons into Google.

Connecting Google Calendar

The in-app support chat, reporting an issue, and where to suggest or vote on what Classario builds next.

Getting help and requesting features

Running a school: tutors, seats, assigning students, branding and school-wide settings.

For School Admins

Invite a tutor by email or create their account yourself, and see how seats are counted.

Adding tutors to your school

How a tutor's student list is decided, and how to hand a lesson to a particular member of staff.

Assigning students to tutors

Put your school's logo and colour on Classario — what to upload, and which plan it needs.

Custom branding

Pronunciation voice, the lesson durations everyone can pick from, and where content import lives.